Royal Mail is experiencing some delays. It seems that deliveries in some counties are taking an extra couple of days so please do bear this in mind when placing orders. We're sure it will be worth the wait!

Get In Touch

 

Email us: info@pointyfaces.co.uk

Phone us: 01834 862790

Or fill out the contact form. 

 

 

 

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Postage

 

Items are usually dispatched within one to two working days. Delivery cost is automatically calculated at the checkout based on the weight of the items being ordered. UK delivery starts from £0.95. 

International shipping starts from £2.45. Please note we do not ship our beds internationally due to size and weight restrictions. For international orders outside the EU, the recipient is responsible for paying any applicable customs duty and taxes of in the destination country.

 

Payment 

Customers have the option to pay via PayPal or card at the checkout. Please note, for card payments to be processed, your information and postcode/zip code entered in the "Billing Address" section must match the postcode/zip code registered with the bank card being used.

 

I am very sorry, we are unable to accept card payments over the phone. 

Returns

 

Please measure your dog accurately and according to the listing instructions for collars, coats, jumpers and bedding.

If you find that an item does not fit or is not suitable please contact us within 14 days by filling out the contact form above to arrange a return. Returned items can only be accepted if they are unused, in their original condition and packaging, with tags still attached.

Coats, collars, jumpers and jackets must be unwashed and free of dirt and hair. Memory Mattresses and Box Beds must be in their original, sealed packaging. If you are unsure if you have ordered the correct size bed, please test out with the plastic wrap still in place.

Customers are responsible for the return postage cost. Once we have received the returned item, we can send the correct size (postage will be charged at cost price) or carry out a refund. 

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